At Sunlive Europe (“we”, “us”, or “our”), we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website sunliveeurope.com or interact with us.
1. Who We Are
Sunlive Europe is the data controller for the personal data processed through this website. We are a warehouse automation consulting company based in the Netherlands, providing end-to-end automation solutions across Europe.
Contact details
- Company: Sunlive Europe
- Location: The Netherlands
- Email: info@sunliveeurope.com
- Website: sunliveeurope.com
If you have questions about this Privacy Policy or our data practices, please contact us at info@sunliveeurope.com.
2. What Data We Collect
We collect personal data only where necessary and through limited channels. We do not collect special categories of personal data (such as health data, racial or ethnic origin, political opinions, or biometric data).
2.1 Data you provide directly
When you use our contact form or communicate with us, we may collect:
- Identity data: First name, last name
- Contact data: Email address, phone number
- Professional data: Company name, area of interest
- Communication data: The content of your message or inquiry
2.2 Data collected automatically
When you visit our website, certain technical data may be collected automatically:
- Technical data: IP address, browser type and version, operating system, device type
- Usage data: Pages visited, time of visit, referring URL, interaction with the website
2.3 Third-party data
Our website uses Google reCAPTCHA on the contact form to prevent spam and automated abuse. Google processes certain data (such as your IP address and browser information) to operate this service. For details, see Google’s Privacy Policy and Google’s Terms of Service.
3. How We Use Your Data
We use your personal data only for lawful, specified purposes. Our legal bases for processing are:
| Purpose | Data used | Legal basis |
|---|---|---|
| Responding to your inquiry | Identity, contact, professional, and communication data | Legitimate interest (business inquiry handling) |
| Providing our services | Identity, contact, professional data | Contract performance or pre-contractual steps |
| Improving our website and user experience | Technical and usage data | Legitimate interest (website optimisation) |
| Protecting against spam and abuse (reCAPTCHA) | Technical data | Legitimate interest (security) |
| Meeting legal or regulatory obligations | As required | Legal obligation |
Change of purpose
If we need to use your data for a purpose not listed above, we will inform you and, where required, obtain your consent before doing so.
4. Cookies
Our website may use cookies and similar technologies to function properly and to analyse usage. We use:
- Essential cookies: Required for the website to function (e.g., security, form handling). These do not require consent.
- Analytics cookies: Help us understand how visitors use our website so we can improve it. These are set only with your consent.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.
5. Third-Party Services
We use a limited number of third-party services that may process personal data:
- Google reCAPTCHA: Spam and abuse protection on our contact form. Google processes data according to its own privacy policy.
- Analytics: We may use analytics tools to monitor website performance and usage patterns. Data is aggregated where possible and not used to identify individuals.
We select third-party providers that comply with applicable data protection regulations, including the GDPR. We do not share your personal data with third parties for their own marketing purposes.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Contact and inquiry data: Retained for up to 2 years after your last interaction with us, unless a longer retention period is required by law or for ongoing business relationships.
- Technical and usage data: Retained for up to 12 months, after which it is deleted or anonymised.
- Data subject to legal obligations: Retained as required by applicable law (e.g., financial records, contractual documentation).
When retention is no longer necessary, we securely delete or anonymise your data.
7. International Data Transfers
Sunlive Europe is based in the Netherlands and processes data within the European Economic Area (EEA). However, our use of Google reCAPTCHA means that data may be transferred to Google servers outside the EEA.
Such transfers are safeguarded by:
- The EU-U.S. Data Privacy Framework (where applicable)
- Google’s compliance with applicable data transfer mechanisms
- Standard contractual clauses or other safeguards as required by the GDPR
If you wish to know more about the specific safeguards we rely on, please contact us at info@sunliveeurope.com.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Access controls limiting data access to authorised personnel on a need-to-know basis
- Secure transmission of data (HTTPS/TLS encryption)
- Regular review of our security practices
While we strive to protect your data, no method of transmission over the internet is completely secure. We encourage you to keep your contact information up to date and to contact us if you have concerns.
9. Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
Right of access
Request a copy of the personal data we hold about you.Right to rectification
Request correction of inaccurate or incomplete data.Right to erasure
Request deletion of your personal data ("right to be forgotten"), subject to legal retention obligations.Right to restriction
Request that we limit the processing of your data in certain circumstances.Right to data portability
Request to receive your data in a structured, commonly used format.Right to object
Object to processing based on legitimate interest, including direct marketing.Right to withdraw consent
Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.Exercise your rights
To exercise any of these rights, please contact us at info@sunliveeurope.com. We will respond within one month. In some cases, we may need to verify your identity before processing your request.If you are not satisfied with how we handle your request, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens): autoriteitpersoonsgegevens.nl.10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be published on this page with an updated revision date. We encourage you to review this policy periodically.
11. Governing Law
This Privacy Policy is governed by the laws of the Netherlands and the General Data Protection Regulation (EU 2016/679). Any disputes arising from this policy shall be subject to the jurisdiction of the Dutch courts.